Jakość usług zbiorowej komunikacji miejskiej w Bydgoszczy

Public transportation has been the cheapest way of travelling for a long time. However, the development of the automotive industry, an increase in income of the society, attaching significance to the comfort and expectations concerning high-quality communication services mean that transport companies must pay particular attention to the passengers’ assessment of quality and strive to meet their requirements and needs. The article presents a comparative analysis focused on the results of research on quality of public transport in Bydgoszcz carried out in 2009 and 2014.