Different generations facing the remote work mode – a research exploration of essential competencies

Purpose: The article's primary goal is to identify important competencies of different generations essentials at remote work based on COVID-19 pandemic opinions and experiences. Design/methodology/approach: The research was quantitative, using an original survey questionnaire. Frequency and percentage statistics, coupled with descriptive parametric analyses, were utilized in the statistical assessment. The Kruskal-Wallis test and hierarchical clustering analysis were fundamental to the research methodology. The target sample included 690 participants representing four generations (BB, X, Y and Z) working remotely during the pandemic. Findings: The results of the research show that: the essential competencies in remote work are the ability to manage one's own time, independent problem solving, openness to new technologies, and high motivation and commitment; different generations have differences in the assessment of competencies that are desirable for remote work; in the vast majority of cases, the importance of competencies that predispose an employee to remote work increases with age. Research limitations/implications: Given the constraints of the research sample, it is imperative to exercise caution when generalizing the research outcomes. Practical implications: The authors recommend to HR departments and managers: develop remote work patterns that are adequate to the employees' competencies, needs, and expectations; ensure the quality and effectiveness of intergenerational communication during remote work. Moreover HR should take care of the development of those competencies whose role and importance in remote work were rated the highest in respondents' opinions - the ability to manage one's own time, independent problem-solving, openness to new technologies, and high motivation and commitment. This research underscores the importance of formulating appropriate training policies and human management strategies. Originality/value: This paper is original and presents a suitable contribution to human resource management theory and practice. The results presented in the paper are new. This study offers insights into areas necessitating support and underscores the importance of formulating appropriate training policies and human management strategies.