Perspektywy doskonalenia procesu komunikacji przedsiębiorstw z klientami i kooperantami dzięki wykorzystaniu internetowych programów konwersacyjnych

The article shows current communication forms between companies, their partners and clients. Moreover, it indicates weak points of current solutions and prove that chatbots are a compromise between traditional and electronic communication ways. A significant aim of the article is to present chatbots as a highly innovative way of customer service and benefits they offer to companies and their clients.