O modernizacji serwisu internetowego archiwów państwowych. Szukajwarchiwach.gov.pl, czyli jak otwierać się na nowe grupy odbiorców?

The article presents the most important conclusions from different surveys aimed at studying the search models, motivation and needs of search the archives service users. The UX survey used only the qualitative research methods and was conducted in two steps. First step consisted in individual in-depth interviews with surveyed persons and usability test on existing version of search the archives service. We surveyed a group of 15 persons. We met the same amount of surveyed persons during the second step consisting in creative workshops aimed at generating ideas on new ver sion of the service. The survey showed that service users can be divided into three groups: Viewers, searchers and specialists. Those groups differ in the way they use the service and the reason they use it, and the knowledge they have on the start. The conclusions from the survey where used during the service modernization process.