Understanding text messages in human–computer interaction

The paper presents a proposal to take into account the language comprehension paradigm in an attempt to improve the design methodology of human–computer dialogues. It is assumed that the user treats a system as a subject, i.e. perceives communication with the system as a kind of discourse and intuitively treats it as cognition of the world through a fixed image of objective linguistic signs. Due to the fact that every end-user of a computer system has an individual linguistic competence, thesaurus, habits, previous experiences, one can never guarantee that identical semantic references arise in a variety of audiences.