Wpływ koncepcji TQM na przedsiębiorstwa

Research realized in the group of 120 firms located in central region of Poland demonstrate that companies with a part of foreign or international capital had always the higher awareness regarding quality problems and TQM-concept (Total Quality Management). The same conclusion has resulted from the investigation based on the firms possessing ISO certificate (mostly type ISO 9000). But during direct discussions with top managers, they know and confirm the TQM concept as the best for the future in consideration of real competition. From other side they indicate the difficulties with the introduction of that idea to internal activities, thinking more about employees and not so profoundly about the role of managers of different levels (with crucial significance of top managers). The improvement is here possible.