Tytuł pozycji:
Zasady zarządzania jakością - ISO czy EFQM?
The article presents two sets of rules for the quality management. The first one was developed by International Organization for Standardization. The other's author is The European Foundation for Quality Management. The comparison of the two approaches showed the EFQM rules to be more comprehensive (characterized by a wider scope) and thus they describe the concept of Total Quality Management better. Therefore the EFQM rules should be recognized as crucial for the concept of quality management.
