The quality management system in education - implementation and certification

Purpose: The purpose of the study is to help the universities in implementing the Quality Management System (QMS). Design/methodology/approach: This paper presents detailed description of the process of implementation quality management system according to ISO 9001: 2008 standard, which has the significant influence on improving the quality of education. The various factors, which decide on the quality of the university have been desribed. The basis of the quality management system according to ISO 9001:2008 standard, which is the processes oriented were also presented. Findings: The own research gives the consciousness about all elements related to the quality and which have crucial impact on the quality management system in education. It can be stated that quality in educational process is understood as the agreement with settled requirements or the degree of the fulfilment of customers requirements or other interested parties, or also the degree of the fulfilment of the assessment criteria (e.g. to didactic tools, lecturers, the results of teaching, needs, satisfaction etc.). Research limitations/implications: An interesting area of further research would be improvement activities taken at universities after certification quality management system. Practical implications: Findings from the paper and research are the clue that the quality management system, which became implemented, documented and is certified, assures the supervision over the whole university and makes possible the efficient management, monitoring and improvement of all processes and elements. Originality/value: The paper provides methodology for all universities who wish to implement the quality management system. Also the guidelines presented in the paper might be helpful for universities considering certification quality management system.