Multi-criterion analysis technique in a process of quality management

Purpose: The aim of this paper is to present the critical analysis of some multi-criteria techniques applied in the area of quality management. It is strongly stated that some solutions in this scientific area characterizes the non-methodological approaches. Design/methodology/approach: The research methodology, in presented work, has been based on the theoretical analysis of the quality tools management and on the empirical researches. Findings: The proposals of improvement the main quality tool, the FMEA technique, have been presented. These results show that it is very important to join theoretical results of methodological researches and practical applications of specific methods. Research limitations/implications: The area of multi-criteria methods is very wide so the researches have been narrowed to the analysis of the FMEA. This is a very popular quality tool and could be treated as three-criterion analysis. Practical implications: It has been showed that the results obtained in the classical FMEA technique could be ambiguous in same cases. The changes, proposed in this paper allow eliminating this ambiguity. It broadens the area of application of this method. Originality/value: The presented improved FMEA technique and propose PEA technique are the original author solutions.