Wytyczne dla transformacji organizacyjnej z instytucji biurokratycznej w zorientowany na klienta e-government

The evolution of the government's role from the administrative interface between the ruler and lieges into a sermce provider for citizens is supported with and forced by information technologies. The goal of the e-Government is to gain a competitive position in delivering the citizens' satisfaction. Various approaches to implementing Information Technologies in countries' management processes are described in the paper. The idea of the Government Processes Re-engineering is described as the most promising approach to improve intra- and inter-agency interoperability. Due to different levels of advancement in e-government imple mentations in various countries, cooperation between the leading and the catching up countries should be continued and extended. As an example of such cooperation, the Wt-Go project is presented.