Reverse logistics inclusion in the maturity model of logistic centres

Purpose: The main aim of the article is to present the author's model of the maturity of logistic centres, in its improved version. Design/methodology/approach: To carry out the research and prepare the article, an expert (Delphic) method was used, using the knowledge of experts professionally connected with logistic centres, and a literature review. Findings: The conclusion of the research and analysis of the results is an improved model of logistic centre maturity compared to previous work. The developed model of logistic centre maturity allows for a comprehensive analysis of the logistic centre's maturity, locating points in need of improvement, and allows continuity and reliability of the centre's operation to be ensured. Practical implications: The model developed has practical use for management of logistics centres and is a universal one, meaning it can be utilised in any logistic centre in order to improve its inner workings. Originality/value: The main value of the paper is improvement upon author's original model of the maturity of logistics centres, with inclusion of additional arenas. The developed model is the authors’ own input into logistics science.