HRM Maturity: How Perfect Do You Want To Be?

In recent years, HR directors have been challenged to fully align HRM to corporate business objectives and become a business partner for management. This implies that HRM needs to focus on providing added value to the company. That means grading up internal customer satisfaction by improving the quality of the service delivered as well as to make HR performance and its contributions to the business transparent. This article focuses on the use of an HR process maturity model contributing to being able to decide how perfect one wants to be, or in other words, how to make HRM - especially its processes - 'fit for purpose'.