SIX SIGMA AND KNOWLEDGE MANAGEMENT (Metoda '6 Sigma' a Zarzadzanie Wiedza)

Six Sigma is a well known methodology for quality and process improvement with an emphasis on defect prevention rather than defect detection. By reducing variation and waste in the process, bottom line results and competitive advantage are to be improved. Knowledge Management on the other hand is aimed at creating competitive advantage, too. This paper is aimed at introducing the general idea of using Six Sigma not only to improve processes but to use it to create knowledge within an organization, too.