Transfer of tacit knowledge: exploring effective methods and techniques of tacit knowledge across generations in cultural institutions – a case study

Purpose: The objective of this paper is to synthesize literature on knowledge management, to investigate the effectiveness of traditional and contemporary knowledge transfer methods, and to conduct a comparative analysis of their advantages and disadvantages. Additionally, the paper will examine challenges associated with the transfer of tacit knowledge, using cultural institutions as a case study, such as linguistic barriers and generational gaps, and will propose strategies for improving the transfer of tacit knowledge. In this way, this article aims to contribute to the understanding of effective methods and techniques for transferring tacit knowledge across generations, while simultaneously highlighting its role in shaping organizational practices and strategies. Data for the article were collected through an analysis of the available literature, with reference to methods applied in a cultural institution context. Design/methodology/approach: A comparison of knowledge transfer methods in a cultural institution was conducted using a structured interview. The literature analysis confirms the direction of the methods used in the institution. Fingings: As a result of the literature analysis and the practical application of various methods of knowledge transfer, considering generational differences, the thesis was confirmed that young employees do not want to be instructed but prefer to explore the experiences of older colleagues and learn from them for the future. This provided ample room for the development of intergenerational knowledge transfer tools based on mutual trust, inspiration, stimulation, and long-term cooperation between young and older employees, particularly through mentoring. Originality/value: The article can inspire state institutions to implement a platform for knowledge sharing and preservation.