Intelligent improvement of quality management focused on company social responsibility

One of the principles and the basis of quality management is continuous improvement. The paper attempts to identify the intelligent improvement of quality management. According to the author the basis of an intelligent improvement is the knowledge resulting from the analysis of the needs and expectations of the company’s stakeholders. In turn, stakeholders orientation is the basis of corporate social responsibility concept. Therefore, in the first part of the paper the relationship existing between the quality management and the concept of corporate social responsibility (CSR) is pointed out. In the second part the opportunity to improve quality management through the implementation of CSR principles is highlighted.

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Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).