Activities supporting communication efficiency in the IT outsourcing process in the aspect of own research

Purpose: The aim of the study is to analyze actions supporting effective communication in IT outsourcing and to identify those that are perceived as the most effective. The study focuses on assessing the impact of communication strategies on the quality of cooperation between organizations and IT service providers. Design/methodology/approach: The study was conducted using a quantitative method based on a survey sent to 723 respondents in 2023. The data was analyzed using multivariate correspondence analysis (MCA) to identify relationships between variables. Findings: The results of the study indicate that the most important factors supporting communication in IT outsourcing are communication standards, the use of technology and building a culture of trust. It was also discovered that the ability to flexibly respond to challenges has a significant impact on the effectiveness of cooperation. Research limitations/implications: The limitation of the study is its reliance on a single method, i.e. a survey, which may affect the subjective nature of the responses. The study was conducted on a sample that may not be fully representative of the various IT outsourcing sectors. Practical implications: The study results provide practical guidance for organizations on how to improve communication with IT service providers by standardizing processes, leveraging technology, and developing a culture of trust. Social implications: The use of activities supporting effective communication can increase trust and commitment in business relationships, which has a positive impact on the social dimension of cooperation. Originality/value: The study contributes to the literature on communication management in IT outsourcing by combining a theoretical perspective with empirical research results. The use of MCA provides a novel approach to the analysis of communication activities in this context.