The quality of information on websites of insurance companies and their competitive position

The aim of this article is to present results of studies on the relationship between the evaluation of the quality of the information contained on a website of an insurer and its competitive position. The evaluation of the quality of the information on the websites of insurance companies was based on the scoring method using an original tool to assess the quality of the information on the Internet. Its structure is based on the model of the information quality proposed by Eppler and includes 16 statements concerning individual quality criteria. The assessment of the competitive position of insurers took into account their share in the market of personal and property insurances (measured by the share in gross written premium) and the scale of the impact on the market through their websites (measured by their popularity). The studies carried out and the analysis of their results did not confirm the existence of statistically significant correlation between the quality of the information contained on the websites of insurers and their share in the market. However, the hypothesis was verified that there is a statistically significant correlation between the quality of the information contained on the websites of insurers and their popularity.

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Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę.