Evaluation of Critical Success Factors for Antifragile Supply Chains Using Delphi and Fuzzy QFD Methods

The antifragile supply chain (ASC) provides a significant advantage compared to traditional systems, particularly when considering the impacts of unexpected crises such as COVID-19. Such challenging events highlight the value of the ASCs that enable businesses to navigate crises turn these challenges into opportunities, and continuously strengthen their structures. While resilience strategies gain attention, practical studies on ASCs are limited. This study applies a case study to examine critical success factors for ASCs, demonstrating the practical application of the Delphi and Fuzzy QFD method within Boyar Kimya, a textile manufac turer. By understanding the relationships between customer needs and critical success factors, the analysis contributes to determining and effectively implementing ASC strategies. The study concludes by unveiling key success factors, including SC risk management, information sharing, proactive management, efficient knowledge processes, collaboration, and innovation strategies. This research provides a valuable roadmap for enhancing SC efficiency and sus taining a competitive advantage.