Teorie motywowania w zarządzaniu jakością

The article presents considerations on the issue of motivation in quality management. The aim is to determine the relationship between motivation and quality management in terms of TQM and ISO quality management system. It explains the concept of motivation, and discusses some theories of motivation. This constituted the basis for analysis, which aimed at identifying the relationship between motivation theories and the philosophy and models of quality management. Analysis results show that interaction, satisfaction and recognition are the determinants of quality management theories, which are reflected in the theories of motivation and their tools. Comparison of recommendations and requirements of ISO quality management system allowed saying that they have no direct connection with motivation. It is therefore only their reference in the philosophy of quality management (TQM).