Uczenie się w organizacji z perspektywy zarządzania jakością

In the industrial economy the main source of competitive advantage was the ability do deliver technologically advanced products. The technical quality was one of the main distinguishing features of successful companies. In the 21C. technical quality has became relatively less important due to the proliferation of TQM philosophy. More and more companies worldwide, especially from the emerging markets have learned how to meet the western standards of quality. The therefore, the main battlefield in the marketplace is innovation and the ability to learn among companies and individual employees. Successful companies worldwide must learn how to ask the right questions and answer them in the form of innovative services and products.