The selected aspects of the quality assessment of transport services

The article characterises essential issues applicable to the evaluation of the transport services quality. While quoting appropriate literature, the article discusses the term of transport service quality and its influence on the social and economic development. The objective of the quality evaluation has been presented, from the point of view of the consumers and ordering parties, transport enterprises and independent evaluating entities (e.g. certifying bodies). The attention has been focused on the examples of the characteristics of quality in respect to the transport means, human as well as infrastructure resources. Some of the aspects of the process and mathematical modelling of the transport services quality evaluation, have been presented, pointing at the use of the artificial neural networks. The process approach in the quality assessment has been used to create mathematical model. To teach the neural network, the real data has been used, from the certification conducted at the Quality Systems and Management Department of the Military University of Technology. The summary of the article points at the scientific areas, where the presented aspects of the transport services quality evaluation, can be used.