Fuzzy Multi-criteria Decision Model to Support Product Quality Improvement

Improving product quality while making decisions remains a challenge. The objective of this research was to develop a model that supports the precise enhancement of product quality through comprehensive analysis of possibilities, product incompatibilities, root causes, and recommended improvement actions. The model incorporated various tools and methods such as the SMARTER method, expert team selection, brainstorming, Ishikawa diagram, 5M+E rule, FAHP, and FTOPSIS methods. The study demonstrated that integrating quality management tools and decision-making methods into a unified model enables the accurate prioritization of activities for product quality management. This integrated approach represents the novelty of this research. The model was evaluated using a mechanical seal made of 410 alloy. The research findings can be valuable to enterprises seeking to enhance product quality at any stage of production, particularly for modified or new products.