Improving activities in the processes of ensuring the quality of education in higher education schools and scientific institutes

Purpose In higher education institutions and scientific institutes, works are carried out to improve activities by implementing various ideas of the quality of education, treated as newer and more effective forms of ensuring a higher degree of mastery of knowledge and skills in performing the learned profession. Design/methodology/approach Those graduating from academic institutions should be problem-solvers and critical thinkers, prepared for lifelong learning. Those qualities are particularly at risk in the modern world, where the flood of information marginalises reflective and especially critical thinking, which are desirable as future competencies. Therefore, if one talks about the quality of education, one must ask oneself whether such competencies are being formed and try to answer them by assessing the quality of the education offered from such a point of view. The systems proposed in the article for quality assurance should be able to capture and assess the features by focusing on evaluating the features of educational programmes and methods. Findings Graduates of scientific institutions, including universities (colleges), should be problem-solvers and critical thinkers, prepared for lifelong learning. These qualities are particularly at risk in the modern world, in which the flood of information causes the marginalisation of reflective and critical thinking, which are desirable as future competencies. Therefore, if one talks about the quality of education, one must ask oneself whether such competencies are being formed and try to answer them by assessing the quality of the education offered from such a point of view. Research limitations/implications The proposed quality assurance systems should be able to capture and assess the feature by evaluating the features of educational programmes and methods that prepare graduates for lifelong learning, active participation in society, criticality and self-criticism, problem-solving, innovation, cooperation and good communication. Practical implications The article defines the basic concepts related to ensuring the quality of required education. It proposes the use of the EFQM model as a tool for improving the quality of education at universities and research institutes. Originality/value Useful tool can be the proposed scheme for improving activities based on the EFQM model.