Problematyka identyfikacji procesów organizacyjnych

The task of identifying processes in organisations is one of the key stages of organisational improvement. It is the basis for making decisions on the development and changes in the functioning of the organisation. This stage is also one of the first steps in implementing the changes in integrated management systems based on ISO standards (9000, 14000 and others). Choosing the right level of detail in the analysis of organisational processes requires a thorough understanding of the characteristics, events and actions to be analysed. This paper proposes a model concept of the structure of the organisational processes that can be used as a template for the identification and analytical work in any organisation in any industry.