IS SATISFACTION WITH HEALTHCARE INDEED SATISFACTION WITH HEALTHCARE?

The aim of the paper is to compare public satisfaction with healthcare systems in four types of European healthcare systems and test the hypothesis that healthcare satisfaction is partially a product of the factors outside the healthcare system. The structural equation model showed that the overall latent institutional satisfaction component was linked universally with healthcare satisfaction in all countries, regardless of the healthcare system. Moreover, the results demonstrated that latent components of satisfaction with different national institutions were one of the most powerful factors related to formation of satisfaction with the healthcare system. This can be taken into account in the healthcare system assessments in the future.