The impact of E-government implementation on the organizational structure: The case of Jordan

The application of E-government initiative in Jordan had widely spread milestones in terms of achievement, these achievements has changed the means of communication between the government different ministries and directories through websites. This research studied the level of E-government application and the changes in the organizational structure needed to reach the optimal customer service. Data collected through the interview with personnel in the Ministry of Information and Communication Technology and Electronic Government Program from, the websites of the Ministry of Education and the Income and Sales Tax Directorate, and the United Nations E-government Readiness Biannual Report. This study found that the E-government application level is conventional with some utilization in the vertical integration, and the effect on the structure is not clear except for the new technology-related positions that have emerged due to the changes in the communication methods.