Sposoby przezwyciężania sytuacji stresowych przez pracowników hotelu

This study will analyse the sources of stress felt by staff in the hotel industry and the ways to relieve its impact. The details of stress is described together with indicators that reveal its source. With the ever increasing pace of life; the additional roles and responsibilities expected; and less free time to share with others as a release, the accumulated effects of these triggers become severe. With direct contact between hotel staff and members of the public/strangers, staff are subjected to many stressful situations over which they have little or no control. Any new staff member in the hotel industry can expect a stressful face-toface conversation sooner or later. The analysis of interviews and questionnaires discussed here, carried out in the Tri-City hotels shows that physical activity and sport is the most common method to relieve stress build up.