Pacjent w sieci strukturalnych i personalnych pułapek łódzkiej służby zdrowia. Analiza zakresu i charakteru problemów zgłaszanych do Biura Skarg i Wniosków ŁRKCH

The text concerns institutional solutions used by health-insurance funds to facilitate acommplishing patients’ rights and also revocatory procedures. Polish law includes wide range ar variouus rights belonging to everyone profiting of health care services. In most cases, patients are also entitled to complain. The problems arise on two main levels: both personal and institutional relations. That is why the authoress focuses on the range and nature of problems finally notified to the Bureau of Complaints at Łódź Regional Health-insurance Fund. The text presents analysis into complaints notified since 1999 to the beginning of 2003. The results rePresent wide range of problems of Łódź region health care system.