Assessment of the organization’s maturity to implement innovative solutions in the area of knowledge management and verification of the implemented tools supporting this process in the copper industry, on the example of KGHM Polska Miedź S.A.

The effectiveness of knowledge management is now one of the key elements determining the success of an organization. Creating a knowledge management strategy and the gradual implementation of its individual components is perceived as a feature of innovative companies. The publication aims to present the results of quantitative and qualitative research concerning the assessment of the organizational maturity of KGHM Polska Miedź S.A. in the field of knowledge management and the assessment of the IT services provided to support information searches in KGHM. The analysis of the research results also allowed to identify the benefits related to the implementation of the KGHM Search application. Moreover, the study shows the diagnosed development barriers in the discussed area, indicating, inter alia the need to reduce organizational and technological shortages in the field of communication and information gathered in the organization. The article presents the conclusions of the conducted research and proposes a set of recommendations that may increase the innovativeness of the entire organization.