- Tytuł:
- New factors inducing changes in the retail banking customer relationship management (CRM) and their exploration by the FinTech industry
- Autorzy:
- Marcin Kotarba
- Data publikacji:
- 2016-01-01
- Tematy:
-
customer relationship management
omni-channel
financial institution strategy
FinTech
banking regulation
retail banking
client behavior
technological progress
process management
customer journey
social empowerment - Pokaż więcej
- Dostawca treści:
- CEJSH
Artykuł